To schedule an appointment with Dr. Do, Dr. Sim, Vesna Giurgiev, PA-C, or Eve Glaser, PA-C please call (360) 576-5060. Our hours of operation are Monday-Friday, 8:30am-5:00pm.

Office visits are by appointment only. Standard appointments are for 45 minutes for new patients and 15-30 minutes for established patients. If you anticipate your problem will require more time than this, or if you have multiple problems, you should indicate this to the receptionist. Such situations may require a longer visit, and informing us ahead of time will enable us to better serve your needs and decrease waiting time for yourself and other patients.

Patients should arrive 10 to 15 minutes prior to their appointment in order to complete any pre-appointment paperwork, which will assist us in staying on time. Patients late for appointments may require rescheduling to another time, so as not to interfere with patients arriving on schedule. When you request an appointment, we will schedule you with your personal doctor or physician's assistant. If you have an urgent need, and your doctor's schedule is full, you will be offered the next available appointment with our physician's assistant..

Always bring your current insurance card with you to each visit.

Please call your pharmacy for all prescription refills ONE WEEK PRIOR to the end of your medication. Refills will be available at the end of 2 business days. Please call your pharmacy to make sure your prescriptions is ready to be picked up prior to going to the pharmacy. We ask you not to call the office to check on your prescription. We will provide written prescriptions upon request-you can have them mailed to your address of record or pick them up here in our office.

To help expedite your appointment with us, we have provided the following forms:

• PATIENT REGISTRATION FORM
• INSURED PATIENT PAYMENT POLICY
• H & P FORM (FRONT)
• H & P FORM (BACK)

If you are unable to open the above forms, please click here to download the free Adobe Acrobat Reader. After downloading Acrobat Reader, you will be able to download the above forms. Remember to bring the following to your appointment as well:

• Driver's License (or another form of photo ID)
• Valid Insurance card

If at any time you are unable to make your appointment, please notify us at least 24 - 48 hours in advance. We would be glad to reschedule your appointment at a more favorable time, if necessary. We greatly appreciate your time and consideration and look forward to seeing you.

INSURANCE BILLING: We will submit claims to all primary and secondary insurance carriers, including commercial carriers. The patient MUST present their valid insurance card upon arrival for their appointment. If a patient does not have their insurance card with them at the time of their appointment, they will be listed as a Self-Pay patient until such time they present us with their current insurance card.

INSURANCE BENEFITS: It is the responsibility of the patient to know their benefits for their scheduled procedure. It is also the patient's responsibility to know which hospital/facility in in-network for your specific insurance plan. Our office will check for prior-authorization and obtain it, if needed.

To help you obtain the most accurate benefit information from your insurance company, we have included the procedure codes we use to bill:

• Colonoscopy: 45378
• If you are having this procedure for screening purposes, it is a good idea to ask for both the screening and diagnostic benefits. A colonoscopy procedure can change to diagnostic if anything is found during the procedure.
  
• Upper Endoscopy (EGD): 43235

PAYMENT FOR MEDICAL SERVICES: Copayment, coinsurance and any previous balances are due at check in. Patients who anticipate difficulty in paying for medical services are encouraged to contact our billing department prior to the provision of medical services.

• INSURED PATIENT PAYMENT POLICY

TYPES OF PAYMENT: We accept cash, personal checks, Visa, MasterCard, or Discover for any copayment, coinsurance or balance due amount. Payment is expected at the time of check in. We will bill any deductible amounts that may be due and payable by you.

SELF-PAY PATIENTS: A $150 copay is required at the time of your appointment. If a patient requests and requires a payment plan, arrangements will be made prior to the time of service and finalized at the time of check in. Payment is expected in full at the time of service.

Self pay patients and patients who have deductibles of $500 or more which have not been met will be required to make a deposit prior to the procedure. The amount is $500 or the amount of the deductible which has not been met yet, whichever is less.

• NON-INSURED PATIENT PAYMENT POLICY

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Dr. Do performs endoscopic procedures at Legacy-Salmon Creek Hospital and Southwest Washington Medical Center. We desire to provide you with the proper attention and the time constraints of travel around Clark County. If an emergency should arise and you require a facility other than where Dr. Do has privileges, we can provide records, recommend an alternative gastroenterologist and facilitate information until you are discharged back to our care as an outpatient.